Refund policy

 

Last updated: August 14, 2026

Returns & Exchanges

Because Blacksheep Unbound products are made to order, we do not accept returns or exchanges for:

  • Incorrect size selected at checkout
  • Incorrect color selected at checkout
  • Change of mind

Please review the product details and size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and the issue

After reviewing the claim, we may provide a replacement or refund, depending on the circumstances.

You will not normally be required to return a damaged or defective product.

Both Printful and Printify use this basic 30-day claim framework for qualifying production issues.

Sizing

Please review the size chart on the product page before ordering.

We do not accept returns or exchanges because an item does not fit as expected or because the wrong size was selected.

Minor variations in garment measurements can occur during production. These do not necessarily constitute a manufacturing defect; both fulfillment providers recognize reasonable measurement tolerances.

Wrong Item

If you receive an item different from what you ordered, contact us within 30 days of delivery with your order number and photos of the item received.

We'll work with you to resolve the issue.

Order Cancellations

Because our products are made to order, cancellation requests are not guaranteed once an order has entered production.

If you need to cancel an order, contact us as soon as possible after placing it.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Shipping Address

Please verify your shipping address before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional costs may apply for reshipment.

Both fulfillment providers place responsibility for customer-provided address accuracy on the merchant/customer side.

Contact Us

For questions about a return, replacement, refund, or order issue, please use our Contact page and include your order number.